About the job
Since 1938, Primagaz has been a key player in the distribution of LPG in the French market, assisting both private and professional clients who are not connected to the natural gas network in their energy needs.
What sets us apart:
Our commitment to energy transition within a rapidly evolving energy sector.
Our recognized CSR performance, achieving platinum medal by Ecovadis for four consecutive years.
Our focus on individual development through a diverse range of roles including supply, logistics, operations, maintenance, sales, and support functions.
The backing of an international group, SHV Energy, of which we are a subsidiary, while maintaining a human-scale company with 600 employees.
A pleasant and friendly work environment with modern facilities that are easily accessible.
Your Future Role at Primagaz
The Front Office Customer Advisor's mission is to strengthen the relationship between the company and clients by addressing their requests and needs with the aim of fostering loyalty and satisfaction while adhering to the commercial policy.
Your primary responsibilities will include:
Ensuring Client Satisfaction and Loyalty
Managing and addressing all "multichannel" requests from existing or prospective clients
Forwarding client requests to the relevant departments
Analyzing client files to propose appropriate solutions
Adhering to company standards and policies in all interactions