About the job
Position: Fulfilment Manager (Fluent in Spanish)
Location: Wandsworth - Hybrid (with travel as needed)
We are thrilled to announce an opportunity for a Spanish-speaking Fulfilment Manager to oversee tailored travel arrangements and product fulfilment for fortunate competition winners, VIP clients, and important stakeholders globally.
About Us:
As part of the Strata Group, Element is a premier agency dedicated to crafting extraordinary brand experiences, prizes, and rewards for clients in the brand, media, and entertainment sectors worldwide. We pride ourselves on creating and delivering unique prize solutions, managing the logistics for over 75,000 prizes distributed across more than 40 countries.
Key Responsibilities:
- Responding to inquiries and addressing concerns with professionalism and care.
- Researching and booking intricate travel itineraries globally.
- Providing necessary documentation to finance departments promptly after bookings.
- Building new supplier relationships within the travel and goods sectors.
- Collaborating with suppliers to obtain competitive rates and quotations.
- Maintaining and updating databases with precision.
- Managing complex diaries effectively.
Candidate Profile:
- Fluent in both English and Spanish, with excellent verbal and written communication skills.
- A strong commitment to providing exceptional customer service and a willingness to go above and beyond.
- Ability to meet strict deadlines and perform well under pressure.
- Enthusiastic, dedicated, and ready to take initiative.
- Outstanding organizational and problem-solving abilities with keen attention to detail.
- Self-motivated and capable of working independently while supported by a team.
- Excellent time management skills and ability to prioritize tasks.
- Strong numerical skills and proficiency in Microsoft Excel and Word.
- A positive attitude and proactive approach.
- Flexible hours may be considered for the right candidate - minimum four days a week.