About the job
We envision a future where conversations become the primary mode of shopping.
At Gorgias, we are developing a revolutionary platform that embodies this vision: an integrated AI agent that facilitates sales, support, and customer re-engagement throughout the entire shopping experience. We believe that Conversational Commerce is the future of e-commerce, and we are at the forefront of this transformation.
Our mission is to convert each interaction between brands and their customers into meaningful relationships: personalized, seamless, and intelligent. By merging extensive product knowledge with cutting-edge AI technology, we aim to make shopping feel more natural, human, and connected than ever.
To achieve this, we are committed to:
Quality: ensuring conversations that resonate authentically and align with brand values.
Experience: providing effortless shopping experiences from chat initiation to checkout completion.
Re-engagement: fostering personalized, one-on-one dialogues as opposed to intrusive marketing.
The potential is immense. As AI transforms consumer purchasing behaviors, Gorgias is laying the groundwork for the next decade of e-commerce, where every brand is equipped with its own intelligent agent, ensuring that every customer feels valued and understood.
Join us in making Conversational Commerce a reality.
About the Team
Become a part of the AI Agent team, a fundamental component of Gorgias's vision to establish itself as the leading conversational platform in e-commerce. Our AI-driven solutions support millions of interactions daily, creating exceptional experiences and driving significant revenue for brands worldwide. Your contributions will directly impact how shoppers discover products, receive timely support, and make informed purchasing decisions around the clock.
As a Software Engineer, you will design, build, and scale the AI-driven platform that underpins automated e-commerce support and sales. This is a high-impact position where you will influence our architecture, performance, and observability strategies to ensure our systems remain scalable, reliable, and high-performing.

