About the job
Position: Full-Time Floor Leader
Weekly Hours: 30-39 hours
Role Overview:
As a Floor Leader at Lush, you will be instrumental in supporting the Store Management Team across various operational facets. Your responsibilities will encompass driving sales, managing store operations during opening and closing, analyzing sales performance, and facilitating training sessions for staff. You will collaborate closely with fellow leaders to ensure the store operates smoothly, delivering an outstanding customer experience while maintaining high staff morale and operational excellence.
Your daily activities will primarily take place on the shop floor, where you will lead and motivate a team of sales associates to meet and exceed their sales targets. By nurturing a culture of enthusiasm and positivity, you will contribute to a workspace that is both efficient and enjoyable, resulting in satisfied customers and content employees. The Floor Leader role is about making the world a better place one product at a time!
Key Responsibilities:
- Sales & Customer Experience:
- Driving Sales: Utilize the StoreForce dashboard to coach and provide feedback to the sales team, adjusting the shop floor setup as needed to surpass sales goals. Take ownership of sales results and actively work to enhance your segment's contribution to the store's overall performance. Celebrate achievements with your team!
- Customer Experience: Ensure an exceptional customer journey by maintaining a welcoming environment and addressing customer needs effectively.