About the job
Join us in shaping the future of fashion at Sézane, the pioneering French brand that is committed to quality, creativity, and intentionality.
Founded by Morgane Sezalory, Sézane is more than just a fashion brand; it’s a narrative woven with over two decades of adventurous journeys and transformative decisions. Our ethos revolves around doing things differently, valuing people, and having the courage to trust our convictions.
We are excited to invite innovative and passionate individuals to join us in continuing this remarkable journey. Are you ready to help us imagine what comes next?
As a Keyholder in our Nashville, TN location, you will play a crucial role in our mission.
Your Responsibilities:
Delivering an Exceptional Customer Experience
- Prioritize customer satisfaction within the Appartement.
- Provide a personalized welcome and optimal service to every customer.
- Exhibit proactivity, expertise, and enthusiasm.
- Offer solutions for both in-store and online interactions, utilizing an omnichannel approach.
- Enhance your product knowledge through Sézane & Octobre communication channels.
- Share your expertise and sales techniques with customers and colleagues.
- Provide constructive feedback and suggestions to management based on your insights.
- Ensure quality concierge service by adhering to established procedures.
Acting as the Manager's Representative
- Maintain an overview of the floor to ensure exceptional customer experiences.
- Be accessible to team members on the floor at all times.
- Inspire and empower the team daily.
- Communicate essential information for business operations.
- Foster teamwork and collaboration between team members and management.
- Encourage a positive and supportive work environment.
- Drive enthusiasm through team activities and morning briefings.
- Train new team members effectively.
- Represent the team by communicating their questions and feedback to management.
Upholding the Brand Image
- Ensure the team embodies the brand’s image through dress code and attitude.
- Uphold Sézane's values and mission at all times.

