About the job
The Patient Service Representative embodies the mission, vision, and values of Northwestern Medicine HealthCare (NMHC). This role adheres to the organization's Code of Ethics, Corporate Compliance Program, and all relevant policies, procedures, and regulatory standards.
As a vital member of our service area, the Patient Service Representative is responsible for managing the check-in and check-out processes for patients attending appointments. This position is pivotal in delivering outstanding customer service to patients and their families.
Key Responsibilities:
- Welcome patients and guests upon arrival, confirm their identity, and provide essential information regarding their visit.
- Execute check-in and check-out procedures as instructed.
- Verify and update patient identification and demographic/insurance details.
- Facilitate patient registration as necessary.
- Obtain patient consents and authorizations.
- Collect co-payments, overdue balances, and other point-of-service payments.
- Record payments, process billing information, and manage the end-of-day cash drawer reconciliation.
- Maintain a clean and comfortable waiting area.
- Communicate any appointment delays or changes to patients.
- Schedule appointments as required.
- For Patient Service Representatives in Immediate Care Clinics (ICC), there may be a requirement to float to other ICCs or departments.
- Perform additional duties as assigned.