About the job
We are looking for a dynamic General Manager, Associate Director, to spearhead our on-site team at Mode Estate, ensuring a premium workspace experience in some of Central London’s most distinguished commercial properties.
This pivotal leadership position involves direct oversight of a flagship asset, managing a service charge budget of approximately £8 million. You will supervise daily estate operations, guaranteeing that our workspaces are not only clean and safe but also sustainable and customer-centric, all while enhancing innovation and commercial success across our portfolio.
Attention to detail is paramount in delivering a top-tier workspace experience for our clients. By collaborating closely with your team and service partners, you will ensure that our environments are clean, healthy, safe, and secure. Moreover, you will lead by example, setting the benchmark for exceptional customer service by fostering productive and enjoyable spaces not only at Mode but also across our prestigious sites in Central London. Supporting and mentoring your team to cultivate positive relationships with clients and local communities will be key to your success.
Key Responsibilities
- Lead and nurture the on-site team, encompassing Technical Services and Building Management.
- Provide an outstanding and proactive customer experience that fortifies client and tenant relationships.
- Manage financial and commercial risks, including budget formulation, service charge management, and reporting.
- Supervise service partners (cleaning, security, MEP, etc.), ensuring that SLAs and performance benchmarks are consistently achieved.
- Champion sustainability, energy efficiency, and innovative initiatives across the estate.
- Contribute to asset strategy while identifying opportunities for commercial growth and revenue enhancement.
- Ensure compliance with statutory regulations and uphold operational excellence across all managed assets.