About the job
Join our vibrant Dunkin' team as a General Manager! We are seeking a dynamic leader to oversee operations and inspire our team to deliver exceptional guest experiences.
The General Manager is tasked with fostering a positive work environment while ensuring operational excellence and driving profitable sales. You will lead the restaurant in accordance with Dunkin' Donuts standards, franchisee expectations, and all relevant regulations.
Responsibilities:
Team Development:
- Recruit, train, and nurture employees to build a high-performing team.
- Clearly communicate job expectations and performance standards.
- Evaluate employee performance through regular appraisals and constructive feedback.
- Provide coaching and address disciplinary actions when necessary.
Operational Excellence:
- Establish and maintain a guest-first culture throughout the restaurant.
- Ensure appropriate staffing levels to meet service goals.
- Uphold safety, food safety, and sanitation standards to create a secure working environment.
- Ensure adherence to brand standards and operational systems.
- Develop and implement action plans to enhance productivity, quality, and guest service.
- Conduct audits and create strategies for continuous improvement.
Profitability Management:
- Monitor and control costs to maximize profitability.
- Execute timely in-restaurant marketing initiatives.
- Facilitate new product launches, including team training and promotional efforts.
- Set and track sales targets to measure success.
Qualifications:
- Fluency in English.
- Strong mathematical and financial management skills.
- Experience in restaurant, retail, or supervisory roles.
- Minimum age of 18 years, where applicable.
- High School diploma or equivalent educational background.
Key Competencies:
Guest Focus:
- Anticipates and exceeds guest needs and expectations.
- Builds lasting relationships with guests.
- Demonstrates urgency in addressing guest needs.
- Seeks continuous improvement in guest satisfaction.
- Effectively resolves guest concerns using recommended procedures.
Passion for Excellence:
- Maintains high standards for self and team members, serving as a role model.
- Consistently achieves or surpasses performance targets.
- Contributes to overall team success and understands how individual roles impact others.
- Sets and prioritizes important goals effectively.
- Analyzes reports to establish objectives and drive results.
- Explores best practices to enhance performance.