About the job
As the General Manager at Tim Hortons, you will play a pivotal role in overseeing the execution of operational performance objectives, ensuring exceptional guest satisfaction and a thriving restaurant environment.
Perks/Benefits:
- Competitive salary
- Flexible work schedules
- Employee discounts on food and beverages
Physical Requirements:
- Ability to occasionally lift, carry, push, or pull objects weighing up to 40 pounds
- Must maintain mobility and be able to stand, bend, and stoop throughout the workday
- Capable of performing duties at any station within the kitchen or service area
Qualifications:
- A minimum of 3 to 5 years of relevant experience or training, or an equivalent combination of education and experience is required
Leadership Responsibilities:
- Responsible for recruiting, training, and managing team performance, including motivating staff to hit targets
- Develop high-potential employees for future roles within the company
- Set clear goals and objectives for team members
- Foster open communication across shifts and with management
- Ensure compliance with all relevant legislation and uphold high standards of guest experience
- Implement and enforce company policies and practices
- Address guest complaints with professionalism and care
- Prepare performance reports and analyses
- Engage with the local community and support corporate social responsibility initiatives
- Establish security protocols to minimize theft and ensure safety for team members and guests
- Lead waste management initiatives to promote sustainability
Health & Safety Standards:
- Knowledgeable of and compliant with health and safety regulations
- Wear personal protective equipment as necessary
- Maintain a safe working environment for all employees
- Promote safe work practices and ensure team awareness of any hazards
- Ensure the restaurant maintains a thorough health and safety program