About the job
As the General Manager at Twistee Treat USA, you will play a pivotal role in steering your team towards success. We are committed to fostering exceptional leadership skills in every manager, and adhering to our TRED principles is essential for achieving this goal.
TRED is defined as:
- TRAINING: Great coaches are lifelong learners. They remain focused on the end goal and strive daily to guide their team towards success.
- RECOGNITION: Acknowledgment of achievements is crucial. Celebrating good behaviors enhances motivation. Our PIN program, which emphasizes public praise and private coaching, is effective in this regard.
- EDUCATION: Continuous learning is vital. Insights gained from guests, staff, and leaders strengthen our organization. The most astute individuals are often the best listeners.
- DEVELOPMENT: Helping team members reach their full potential requires consistent feedback. Everyone benefits from knowing how they are performing, both positively and constructively. The 5-minute feedback tool is designed to provide direction and support.
As a General Manager, you are expected to uphold the highest standards of friendliness and cleanliness while also achieving excellent financial results. Key responsibilities include:
- Overseeing cash handling, deposits, inventory management, purchasing, and payroll validation.
- Ensuring compliance with labor laws.
- Maintaining a flexible schedule that includes nights and weekends, with a commitment of 45-50 hours per week during peak business hours.
- Lifting up to 15-20 lbs for inventory management tasks.
- Possessing computer proficiency.
- Undergoing background and credit checks, and holding a valid driver’s license.
- Having a Food Safety Certificate and preferably a college degree (or equivalent experience).
Our General Managers must work a minimum of five days and 45 hours each week, including at least two weekend evenings, and must adhere to a schedule that meets our operational needs, particularly during peak revenue periods.