About the job
Are you ready to enhance operational excellence while delivering exceptional service to our customers? We are in search of an Online Exams & Customer Experience Assistant fluent in German to join our dynamic team at PeopleCert. Your role will be instrumental in ensuring the integrity of our examination processes and elevating customer satisfaction across our global certification services. Be part of our mission and make a significant impact!
As an Online Exams & Customer Experience Assistant - German Speaking, your responsibilities will encompass:
Customer Service:
- Deliver outstanding customer support to candidates, testing centers, and various stakeholders using email, chat, and phone communications.
- Resolve inquiries and issues promptly to guarantee a seamless customer experience throughout the examination and certification lifecycle.
Online Proctoring:
- Ensure the secure and fair administration of certification exams at designated testing centers or online platforms.
- Uphold exam regulations and protocols to protect the integrity of the certification process.
- Address any technical or procedural challenges that may arise during examinations.
Back-Office Exam Operations:
- Perform administrative duties related to exam registrations, scheduling, and results processing.
- Maintain precise and current records in our systems, ensuring compliance with established procedures and standards.
- Collaborate with cross-functional teams to optimize processes and enhance operational efficiency.
General Duties:
- Foster effective teamwork by collaborating with other departments to achieve optimal outcomes.
- Adapt to various tasks and duties relevant to the role, employing a flexible and customer-centric approach to support PeopleCert’s global operations across different time zones.
- Align your work with our core values of “Quality - Passion - Integrity - Innovation” at all times.

