About the job
About AlphaSense:
AlphaSense is the trusted partner for some of the world’s leading enterprises, providing them with the tools to eliminate uncertainty in decision-making. Utilizing advanced AI technology, we offer market intelligence and insights from a vast array of reliable sources, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary client research.
With the recent acquisition of Tegus in 2024, we are on a shared mission to enhance professionals' decision-making abilities through our AI-driven solutions. This collaboration will foster growth, innovation, and an even broader content offering, allowing users to access comprehensive insights from diverse data sets. Trusted by over 6,000 enterprises, including a significant proportion of the S&P 500, AlphaSense has its headquarters in New York City and employs over 2,000 professionals globally, with offices across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us in this exciting journey!
About the Role:
The Global People Operations Coordinator is tasked with creating a seamless and high-quality employee experience throughout the entire employee lifecycle. This role acts as a vital operational partner, delivering timely support for employee inquiries, ensuring accurate data management across platforms, and facilitating smooth onboarding and offboarding processes. With a keen eye for detail, strong organizational skills, and a commitment to service excellence, the Coordinator plays a crucial role in maintaining compliance, operational efficiency, and a welcoming environment for all employees.
What You’ll Do:
Act as the primary contact for all People Operations inquiries via Jira ticketing, email, and other communication channels, ensuring compliance with service level agreements.
Provide tier 1 support for People Team functions, including responding to employee questions, assisting with people team systems, managing complaint and employee relations intake, verifying employment, and more.
Effectively escalate tier 2 support issues, particularly those requiring advanced interpretation and resolution.

