About the job
As a Group Account Director, you will take charge of a diverse account portfolio, fostering senior and executive client relationships while also contributing your leadership expertise within the agency.
Key Competencies
Client Relationship & Influence:
• Deep understanding of industry trends and best practices applicable to various clients’ needs.
• Act as a trusted advisor to C-Suite executives, guiding them towards strategic business decisions.
• Serve as an internal expert on client objectives, needs, business health, and political dynamics.
• Maintain respect and authority as an industry expert, providing quick resolutions to conflicts.
• Effectively persuade clients towards optimal business solutions.
Financial & SOW Management:
• Develop, recommend, and negotiate Statements of Work (SOWs) and retainer models.
• Ensure the profitability of your account portfolio.
• Manage large, intricate accounts with minimal oversight.
Industry Knowledge & Business Growth:
• Leverage industry knowledge to drive organic growth within your portfolio.
• Identify and deploy key team members as Trusted Advisors to uncover new opportunities and foster additional business.
• Address and manage critical business challenges effectively.
Leadership & Team Management:
• Provide real-time insights and ensure client satisfaction consistently.
• Anticipate the impacts of internal decisions and navigate challenges proactively.
• Set clear expectations for team accountability and establish high-performing teams.
• Inspire cross-functional collaboration and know when to engage or step back.
Execution & Problem-Solving:
• Lead by exemplifying professionalism, strong work ethic, and integrity.
• Establish the tone for account engagement and team synergy.
• Determine the right integration of team members into cross-agency collaborations.
• Set and communicate expectations regarding key deliverables, client requirements, and team dynamics.
• Maintain a strong sense of urgency while demonstrating grace under pressure.
• Provide informed communications to management regarding account performance, team morale, and resource allocation.
Communication Skills:
• Share valuable insights with the agency, clients, and industry stakeholders.
• Influence broader agency decision-making through sound judgment.
• Exhibit empathy and awareness in interpersonal communications.
• Resolve conflicts calmly and neutrally, maintaining discretion in sensitive discussions.

