About the job
Join our dynamic Food & Beverage team as a Guest Service Associate in Mumbai, India, where your passion for hospitality will shine. In this role, you will embody our commitment to exceptional service by creating memorable dining experiences for our guests. If you are dedicated to delivering excellence while upholding the highest standards of professionalism, we would love to have you on our team.
- Warmly welcome all guests upon their arrival and escort them to their tables, showcasing genuine hospitality.
- Carry out opening and closing duties as directed, including setting tables in line with our established standards.
- Ensure operational readiness by inspecting table settings, cleanliness, and side station preparations prior to service.
- Deliver Food & Beverage services according to departmental standards, demonstrating meticulous attention to detail.
- Promptly pick up and serve food and beverage orders, ensuring optimal temperature and presentation.
- Adhere to food safety and hygiene protocols (HACCP) to maintain the highest health standards.
- Remember guest names and preferences to provide a personalized service that exceeds expectations.
- Identify and promote Food & Beverage offers and upselling opportunities to enhance guest experiences and maximize revenue.
- Cross-sell other dining venues during peak capacity, exemplifying flexibility and teamwork.
- Efficiently clear and tidy tables after guest departures, ensuring a clean and organized dining area.
- Collect and verify Food & Beverage supply requisitions for accuracy and proper stock management.
- Report any complaints or incidents to management promptly and professionally.
- Assist other Food & Beverage outlets during busy periods, demonstrating collaboration and adaptability.
- Maintain composure in fast-paced environments while consistently delivering high-quality service.

