About the job
About the Role
Join our team as a Sales Advisor at H&M, where your passion for fashion and exceptional customer service will shine. In this role, you'll welcome and guide customers through our store, actively showcasing our products while delivering unparalleled support and insight. Leverage your fashion expertise to inform customers and enhance their shopping experience. You’ll collaborate closely with your team to maintain a pristine sales floor and back room, ensuring our store is always inviting and well-presented.
A Day in the Life
Your daily responsibilities at H&M will be diverse and dynamic, including:
Customer Engagement & Sales
- Deliver outstanding customer service by welcoming guests and assisting them throughout their shopping journey, utilizing our OMNI experience where applicable.
- Engage in meaningful conversations with customers to foster relationships and enhance their shopping experience.
- Guide shoppers through our latest fashion trends and product offerings across all store sections.
- Effectively promote and sell our high-quality products while representing the H&M brand positively.
- Encourage customer participation in our Loyalty App (Hello Member) and promote in-store sustainability initiatives.
- Collaborate with the management team on commercial actions to achieve sales targets.
Industry Awareness & Team Development
- Stay informed on current fashion trends, styles, and competitors.
- Utilize your fashion knowledge to provide customers with relevant insights.
- Share your expertise in service and store operations with fellow team members to foster growth.
- Adhere to all store procedures and legal requirements.
- Participate in onboarding and training sessions to enhance your skills and career development.
Retail Operations & Visual Merchandising
- Manage the full garment cycle from unpacking to presentation, ensuring quality garment care.
- Operate fitting rooms and checkout areas according to best practices.
- Maintain a tidy and organized sales floor and stockroom.
- Assist with visual merchandising to create an appealing shopping environment.

