About the job
Welcome to Kaizen Gaming
As a leading GameTech company powering Betano, we operate in 19 markets worldwide, harnessing advanced technology to deliver unparalleled experiences to millions of customers who rely on us for entertainment.
With a diverse workforce of over 2,700 Kaizeners from 40+ nationalities across 3 continents, we take pride in being recognized as one of the Best Workplaces in Europe and certified as a Great Place to Work at our various offices. Here, no two days are the same. Are you ready to unlock your potential with us?
About the Role
We are seeking a proactive and customer-focused IT Support Specialist to assist our team in Sofia and remote users. In this role, you will be responsible for the installation, setup, and troubleshooting of hardware and software issues affecting our internal employees. You will play a crucial role in supporting a fast-paced and dynamic business environment.
- Utilizing your technical knowledge to diagnose and resolve IT issues on desktops and laptops, providing effective solutions or guidance to users.
- Managing equipment for new hires, including software and hardware setup tailored to individual user requirements.
- Troubleshooting and supporting conferencing systems within our premises.
- Providing proactive updates and communication to users regarding the status of their support requests, including estimated resolution timelines.
- Conducting user account maintenance for new hires, departing employees, and role changes.
- Collaborating with internal and external teams to resolve issues and enhance processes.

