About the job
At Helper Heroes, we are dedicated to delivering outstanding care and support to home care agencies across the U.S. Our philosophy centers around true collaboration, where our virtual assistants seamlessly integrate into the care team. We strive to create a compassionate, innovative, and efficient care experience for clients and their families.
About You
You are not just another virtual team member; you are a Helper Hero! If you are passionate about making a positive impact, possess exceptional organizational skills, and excel in a dynamic, mission-oriented environment, we want to hear from you. If behind-the-scenes support is your forte, ensuring our clients and caregivers receive unparalleled assistance, apply now!
About the Role
We are seeking a meticulous Home Care Scheduler to efficiently match caregivers with client visits, swiftly fill open shifts, and maintain a seamless daily schedule. This role involves close collaboration with recruiters, care managers, clients, and caregivers to ensure that every visit is appropriately covered and documented.
Key Responsibilities
- Develop, publish, and manage daily/weekly schedules for caregivers and clients.
- Quickly fill open shifts by proactively contacting caregivers via calls, texts, and follow-ups.
- Effectively match caregivers with clients based on skills, availability, location, preferences, and pay rates.
- Monitor call-outs, late arrivals, and no-shows; arrange immediate coverage and inform relevant parties.
- Confirm new starts, schedule modifications, and cancellations with clients and caregivers.
- Update client and caregiver profiles, care plans, and visit notes in the scheduling software.
- Track EVV/clock-ins and resolve discrepancies before billing and payroll deadlines.
- Collaborate with recruiters and team leads to forecast coverage requirements.
- Quickly escalate risks (missed visits, repeated call-outs, client concerns) as they arise.
- Provide end-of-day and end-of-week coverage summaries and metrics.
- (If necessary) Participate in after-hours/on-call rotation for urgent scheduling adjustments.
Qualifications
- Minimum of 1 year of scheduling, dispatch, coordination, or call center experience, preferably in home care, home health, or healthcare settings.
- Strong English communication skills (phone, text, and email), maintaining a calm and supportive tone.
- Quick and accurate data entry abilities with a keen attention to detail.
- Demonstrated capacity to manage multiple tasks efficiently and remain organized under pressure.
- Proactive problem-solver capable of adapting swiftly to changes.
- Basic understanding of HIPAA/privacy regulations and client confidentiality.
- Able to work during U.S. business hours and flexible to accommodate occasional evenings, weekends, or holidays as needed.