About the job
Join Our Team as a Housekeeper at Home2 Austin Round Rock!
At MCR Hotels, we pride ourselves on delivering exceptional hospitality through cleanliness and friendliness. Our mission is to ensure every guest has a delightful, organized, and safe experience during their stay.
What We Value:
- Happy Guests
- Spotless Cleanliness
- Product Consistency & Quality
- Teamwork
Your Responsibilities:
1. Happy Guests
- Guest Relations: Welcome guests warmly upon their arrival and interact with them throughout their stay.
- Name Use: Utilize guests' names to foster a welcoming atmosphere.
- Guest Satisfaction: Collaborate with the team to achieve high guest satisfaction scores.
- Recovery: Address challenging guest situations with prompt hospitality.
- Hotel Knowledge: Maintain a strong understanding of hotel amenities and services.
- Events: Be aware of and support all hotel events and group activities.
- Technology: Use relevant technology effectively in your role.
- Phone Etiquette: Answer calls with a friendly demeanor using an approved greeting.
2. Spotless Cleanliness
- Sparkling Clean Workspaces: Maintain cleanliness and organization in all areas of the hotel.
- Pitching In: Contribute to team efforts in cleaning guest rooms and public areas as necessary.
- Hospitality While Cleaning: Greet guests with a smile while performing cleaning duties.
3. Product Consistency & Quality
- Checklists to 100% Accuracy: Complete all operational checklists accurately and in a timely manner.
- Shift Handover Reports: Ensure accurate and timely handover reports for effective communication.
- Flawless Uniform: Adhere to uniform standards, ensuring cleanliness and a professional appearance.
4. Teamwork
- Communication: Maintain clear and professional communication among team members.
- Can Do Attitude: Be willing to go above and beyond to meet business needs.
- Collaboration: Work together to create a positive environment for both guests and staff.