About the job
Location: 920 36 Avenue, Nisku, AB, T9E 1C6
Schedule: Sunday to Thursday from 12:00 pm to 8:30 pm
About the Role
As the Hub Coordinator at HelloFresh, you will directly report to the Hub Manager and play a vital role in overseeing road delivery operations while providing front-line leadership. Your contributions will ensure the smooth execution of daily operations, effective vehicle capacity coordination, and support for hourly staff, all while championing health and safety initiatives to ensure site compliance.
Key Responsibilities:
- Lead a team of Delivery Associates to meet quality standards, achieve performance metrics, and oversee the end-to-end delivery processes.
- Ensure compliance with health & safety regulations, including meticulous recordkeeping and reporting.
- Strive to surpass service KPIs and handle customer service requests and escalations effectively.
- Conduct daily team huddles to relay safety protocols, quality tips, and maintain open communication among employees.
- Oversee dispatching functions for on-road drivers, providing training, coaching, and direction as needed.
- Manage employee scheduling and time & attendance records.
- Uphold strict adherence to all safety, GMP, and company policies, including PPE and hygiene standards.
- Foster an inclusive workplace culture and build relationships with staff to meet development and retention goals.
- Report any issues to the Hub Manager and Fleet Asset Specialist.
- Prepare End Of Shift reports for the Hub Supervisor detailing any on-road incidents and the status of returned boxes.
- Perform other duties as assigned.

