About the job
Implementation Consultant
AcuityMD is an innovative software and data platform dedicated to enhancing access to cutting-edge medical technologies. Annually, the FDA approves approximately 6,000 new medical devices, and our platform is designed to assist MedTech companies in efficiently delivering these advancements to healthcare professionals, ultimately improving patient care. With backing from prominent investors including Benchmark, Redpoint, and Ajax Health, we empower MedTech companies to analyze product usage, understand variability in outcomes, and identify opportunities for physicians to better serve their patients.
As an Implementation Consultant at AcuityMD, you will be responsible for the successful implementation of our platform for clients. You will utilize your expertise in project management, MedTech knowledge, medical billing, and data analytics to consult with clients, understanding their organizational structure, product lines, and market strategies. Your implementation decisions will be tailored to align with the unique needs of our clients, our internal team, and the capabilities of our platform. Collaborating across various departments, you will work closely with project managers, fellow consultants, customer success teams, account executives, and product engineering.
Team Mission
The mission of our Professional Services team is to provide an exceptional implementation experience for our clients, allowing them to concentrate on their core objectives. Drawing from our extensive experience with hundreds of implementations, we ensure that every new client is well-equipped for success. We cultivate a culture of continuous improvement and consider each customer interaction as a partnership, collaborating to help them achieve their business goals.
Responsibilities
- Lead the technical setup, configuration, and quality testing of the AcuityMD platform for new clients, ensuring timely delivery and functionality.
- Evaluate client commercial operations and strategies, translating them into effective platform configurations and workflows.
- Conduct training sessions for clients on the AcuityMD platform.
- Create SQL queries to process and clean customer sales data, generating both internal and client-facing documentation.
- Collaborate closely with AcuityMD's Sales, Implementation, and Customer Success teams to promptly address technical challenges.
- Continuously enhance the end-to-end implementation process to ensure efficient and successful deployments of AcuityMD at scale.

