About the job
We are seeking a dynamic and motivated Implementation Engineer to join our team at Oakland System Private Limited. The ideal candidate will possess a BE or MCA degree and should demonstrate fluency in English, Hindi, and Marathi. Strong communication and persuasive skills are essential, as is a willingness to travel.
Key Responsibilities:
- Design and manage job specifications while liaising with implementation analysts to address any challenges.
- Conduct thorough testing of processes, prepare documentation, and coordinate with management to resolve issues within established timelines.
- Collaborate with the development team to innovate programs for client implementations and manage communication across departments.
- Maintain comprehensive technical and business documentation, providing support to clients and the IT department as needed.
- Establish project requirements and foster effective relationships with clients, organizing all project materials.
- Assist clients in monitoring the software implementation lifecycle, ensuring appropriate customizations are made.
- Troubleshoot complex implementation issues related to interfaces and information exchanges.
- Train client technical staff on hardware and software issues, identifying and resolving process problems.
- Participate in client and contractor meetings to address and resolve any project-related issues.
- Facilitate training sessions for third-party contractors on software implementation and usage.
- Recognize and rectify issues in existing processes, developing solutions to enhance efficiency.

