About the job
Join our dynamic APAC Team as an Implementation Specialist for ManageBac. We are looking for a passionate individual with 1-2 years of experience in onboarding, account management, or customer training. In this pivotal role, you will oversee customer onboarding operations and conduct training for new users of ManageBac.
Your primary responsibility will be to act as the key liaison between our customers in the APAC region and ManageBac throughout the onboarding process. Collaborating closely with the Solutions and Client Experience teams, you will ensure that ManageBac is configured for success and tailored to meet each customer’s unique needs.
The ideal candidate is a proactive self-starter who thrives in a collaborative environment and is willing to think creatively to achieve broader organizational goals.
What you will learn in the first 30–45 days:
- In-depth product knowledge of ManageBac and its functionalities.
- Understanding the operational framework of ManageBac as SaaS.
- The significance of effective implementation and customer experience.
- Insights into the workflows of international schools and best onboarding practices.
- Familiarity with the tools and systems our team employs to support educational institutions.
Key Responsibilities:
- Establish long-term objectives with schools, employing change management strategies to ensure effective software implementation.
- Demonstrate comprehensive knowledge of our products and their applications in educational settings.
- Review and confirm product customizations to align with client processes.
- Translate client requirements into technical specifications and vice versa.
- Conduct training sessions, both on-site and online, adapting to users’ diverse skill levels.
- Stay updated on industry trends in education and change management.
- Facilitate a smooth transition of client relationships to the School Experience Manager post-implementation.
- Collaborate with the broader Services & Support Team to optimize project outcomes.
- Contribute to the overall mission of Faria by driving product innovation and enhancing client relationships.
- Assist in the creation of internal documentation and training materials to refine team processes.

