About the job
At Lighthouse, we are dedicated to transforming the commercial strategy within the hospitality sector. Our cutting-edge commercial platform simplifies complex data, equipping businesses with actionable insights, sophisticated pricing tools, and innovative business intelligence, helping them reach their maximum revenue potential.
Supported by $370 million in Series C funding and driven by a relentless pursuit of growth, we have integrated five companies into our journey, achieving over $100 million in ARR in 2024. Our diverse team of more than 850 professionals across 35 countries represents 34 nationalities.
Lighthouse is more than just a workplace; it's a vibrant community. Together, we are committed to revolutionizing the hospitality industry in a fun and collaborative environment. Are you prepared to join us on this exciting journey?
Your Role:
As an Implementation Specialist, you will play a crucial role in onboarding our new customers to Lighthouse, particularly focusing on the direct products from The Hotels Network. You will serve as the primary technical advisor for our clients during the vital post-sales phase, assisting them through the setup process, addressing inquiries, and resolving technical issues to ensure an optimal onboarding experience. Collaboration with Sales, Product, and Technical teams is key, enabling you to leverage AI tools and internal resources for enhanced efficiency.
Areas of Impact:
- Account Activation: Manage the complete client onboarding journey, from initial setup to successful account activation, with regular follow-ups.
- Client Technical Support: Assist clients with the technical installation of our scripts, offering hands-on support and troubleshooting to ensure a successful setup.
- Communication: Act as the primary contact for our French-speaking clients, ensuring effective communication and project completion within deadlines.
- Sales Collaboration: Work closely with Sales Managers to facilitate a swift and smooth transition of new accounts.
- Technical & Integration Coordination: Collaborate with technical and partnership teams to manage integrations and prioritize requirements.
- Data Monitoring: Track initial client data and platform metrics to ensure everything operates correctly post-setup.
- Knowledge Sharing: Document processes and contribute to the team's collective knowledge, enhancing overall team efficiency.

