About the job
Join the Stime team within the Groupement Mousquetaires, where you will be part of the Customer Relationship Management department. Your primary responsibility will be managing all front-facing interactions with retail locations, from IT equipment purchasing to daily technical support, and guiding projects such as store openings, expansions, or relocations.
As an Incident and Problem Manager, you will report directly to the Pole Manager and collaborate with a dedicated team of three professionals.
Are you excited about this role? Learn more about your future daily responsibilities within our dynamic team.
Your Responsibilities
- MANAGE MAJOR, CRITICAL, AND RECURRENT INCIDENTS AND PROBLEMS
Identify and address reported malfunctions with the support of the IT team in level 2. Assign and coordinate actions among team members to resolve critical incidents, organize crisis cells for major incidents, centralize and communicate incident information across all departments, document incident retrospectives, prioritize actions in dedicated applications, and present management-level dashboards and statistics highlighting key issues.
- CONTRIBUTE TO CONTINUOUS IMPROVEMENT
Engage in the continuous improvement process post-incident, suggest technical and organizational enhancements to streamline incident handling, contribute to the efficiency of incident and problem management processes, and may participate in training sessions as an expert for all STIME teams.
- PREPARE, PARTICIPATE, AND LEAD COMMITTEES WITHIN YOUR SCOPE

