About the job
At AlixPartners, we tackle the most intricate and urgent challenges, swiftly transitioning from analysis to action when it matters most. Our commitment to creating lasting value impacts not only companies but also their employees and the communities they serve. We prioritize understanding, respecting, and fulfilling the needs of our employees, clients, and communities, fostering an inclusive environment where diversity is celebrated. We are dedicated to the continuous improvement of our initiatives, policies, and practices, ensuring authenticity, growth, and equity for all.
Location: On-site in New York, NY (part-time)
What You Will Do:
As a Service Desk Intern within AlixPartners’ Corporate Services IT team, you will play a vital role in providing first-line support to approximately 3,500 employees. Your responsibilities will include delivering assistance via phone, email, and in-person for all technical inquiries received by the Service Desk. You will collaborate with a dynamic team that values clear communication, teamwork, and professionalism.
This is a part-time, paid internship role based in New York, NY, reporting to the Service Desk Lead. The position requires approximately 20 to 24 hours of work per week, with flexibility to accommodate your academic schedule. Please note that paid relocation and benefits are not available for this temporary role.
- Manage and provide remote technical support for incoming calls to the Service Desk
- Diagnose and resolve IT equipment issues for employees
- Document troubleshooting processes and resolutions in our ServiceNow ticketing system
- Assist end-users with problem resolution via phone or email
- Pre-provision and configure laptops, ensuring a high level of service
- Administer mobile technology tools such as InTune, Jamf, and Lenovo Commercial Vantage
- Conduct regular audits to ensure the accuracy of company IT assets (PCs, mobile phones, monitors, etc.) using our asset management tools
- Identify and escalate Level 1 technical issues to the appropriate team or leader
- Create and maintain documentation to facilitate daily Service Desk operations (knowledge bases, etc.)
- Perform additional duties as required; this description does not cover all activities, duties, or responsibilities.

