About the job
Join our dynamic team at maxana as an IT Support Engineer specializing in Azure Virtual Desktop (AVD). We are looking for a skilled professional to enhance our Microsoft-based enterprise environment. This position encompasses a variety of responsibilities typically seen in L2–L3 service desk roles, tailored to your experience and our team's requirements. You'll provide hands-on support to end users working primarily through AVD, adhering to established processes and runbooks. Prior hands-on experience with AVD is essential.
Key Responsibilities
- Deliver L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)
- Diagnose and resolve login issues, session disconnects, performance challenges, and application access difficulties
- Assist with local laptops primarily used for AVD connectivity
- Manage and support AVD environments, including:
- Dynamic host pools
- Updating golden images (following runbooks)
- Software distribution to AVD hosts
- Facilitate user access and device management via:
- Active Directory (AD)
- Microsoft Entra ID (Azure AD)
- Intune
- Conduct daily system checks, adhere to change processes, and escalate issues as needed
Career Development Opportunities
This position offers varying levels of responsibility based on your experience. Some team members will focus on ticket resolution, while others may engage in more advanced troubleshooting, escalation support, or coordination duties. Role levels and responsibilities will be discussed during the interview.
Qualifications
- Proven experience in Service Desk, IT Support, or Endpoint Support
- Hands-on experience with Azure Virtual Desktop (AVD)
- Exceptional troubleshooting skills in Windows 10/11
- Familiarity with Active Directory and user account management
- Comfortable in structured, process-oriented environments
- Strong proficiency in written and spoken English (B2 or higher)
Benefits
- Competitive salary
- Fully remote work arrangement
- Clear role expectations and scope
- Hands-on experience with AVD and enterprise tools
- Opportunities for career advancement into leadership roles, collaborating with top industry professionals

