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Experience Level
Experience
Qualifications
Your Profile:• A degree from a University, Technical Institute, or IEK in Computer Science or a related discipline.• Proven experience in a technical support or helpdesk position.• Proficiency in Microsoft technologies (Windows, O365, etc.).• Solid understanding of networking principles (TCP/IP, DNS, DHCP, LAN/WAN concepts).• Familiarity with ticketing systems and remote desktop tools.• Scripting or query language knowledge is advantageous.• Strong analytical skills and troubleshooting abilities.• Excellent communication capabilities and a collaborative spirit.• A results-oriented approach to problem-solving.
About the job
Join our dynamic team at METRO AEBE, one of Greece's leading employers with over 11,300 dedicated professionals. Our IT Helpdesk Department, under the direction of the General Director of Organization and IT, is on the lookout for: IT Support Engineer - Store Network Assistance. In this role, you will be instrumental in delivering technical support to our extensive store network.
Your daily responsibilities will include:
Providing end-user technical support through phone, ticketing systems, and email communications.
Diagnosing and resolving hardware, software, and network issues across various devices (PCs, printers, tablets, POS systems, scanners, etc.).
Installing and configuring software applications to ensure optimal performance.
Monitoring and managing local network connections, including LAN, switches, and Wi-Fi.
Conducting routine diagnostic checks to uphold system integrity.
Documenting, tracking, and resolving all support requests promptly.
Contributing to our knowledge base and creating user manuals to enhance operational efficiency.
Collaborating with other IT departments to refine systems, tools, and processes.
Working on a weekly shift basis (morning, afternoon, and Saturdays).
About Metro AEBE
At METRO AEBE, we pride ourselves on being a stable and reliable workplace filled with opportunities for professional growth. Join us to enjoy a competitive compensation package and the chance to advance your career within a thriving Greek company.
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Experience
Qualifications
Your Profile:• A degree from a University, Technical Institute, or IEK in Computer Science or a related discipline.• Proven experience in a technical support or helpdesk position.• Proficiency in Microsoft technologies (Windows, O365, etc.).• Solid understanding of networking principles (TCP/IP, DNS, DHCP, LAN/WAN concepts).• Familiarity with ticketing systems and remote desktop tools.• Scripting or query language knowledge is advantageous.• Strong analytical skills and troubleshooting abilities.• Excellent communication capabilities and a collaborative spirit.• A results-oriented approach to problem-solving.
About the job
Join our dynamic team at METRO AEBE, one of Greece's leading employers with over 11,300 dedicated professionals. Our IT Helpdesk Department, under the direction of the General Director of Organization and IT, is on the lookout for: IT Support Engineer - Store Network Assistance. In this role, you will be instrumental in delivering technical support to our extensive store network.
Your daily responsibilities will include:
Providing end-user technical support through phone, ticketing systems, and email communications.
Diagnosing and resolving hardware, software, and network issues across various devices (PCs, printers, tablets, POS systems, scanners, etc.).
Installing and configuring software applications to ensure optimal performance.
Monitoring and managing local network connections, including LAN, switches, and Wi-Fi.
Conducting routine diagnostic checks to uphold system integrity.
Documenting, tracking, and resolving all support requests promptly.
Contributing to our knowledge base and creating user manuals to enhance operational efficiency.
Collaborating with other IT departments to refine systems, tools, and processes.
Working on a weekly shift basis (morning, afternoon, and Saturdays).
About Metro AEBE
At METRO AEBE, we pride ourselves on being a stable and reliable workplace filled with opportunities for professional growth. Join us to enjoy a competitive compensation package and the chance to advance your career within a thriving Greek company.