About the job
Bosch is a leading engineering firm, established by the visionary inventor Robert Bosch in 1886. We are dedicated to creating innovative technologies and services that are "Invented for Life." Join our dynamic and diverse team in Huarte to elevate your engineering career.
As a Smart Meeting Room (SMR) Engineer within Operations, you will play a crucial role in delivering seamless and high-quality hybrid collaboration experiences for Bosch associates worldwide. You will be part of an international technical SMR operations team, overseeing the complete lifecycle of our global Microsoft Teams Rooms-based meeting room environment.
Your contributions are vital in ensuring service reliability, enhancing user satisfaction, and driving continuous improvements in Bosch’s standardized Smart Meeting Room portfolio.
Your primary responsibilities include:
Operational Monitoring & Service Health
- Analyze alerts to proactively identify and mitigate service disruptions.
- Monitor Microsoft Teams Rooms systems and peripherals (HP/Poly, Lenovo, Biamp) utilizing tools like Teams Rooms Pro Management Portal, Poly Lens, and SageVue.
- Ensure the health, stability, and availability of meeting rooms across the global SMR landscape.
Incident Management & Technical Support (ITIL)
- Serve as the primary contact for SMR-related incidents, particularly in the AMERICAS and EMEA regions.
- Troubleshoot hardware (cameras, microphones, speakers, MTR systems) and software issues (Teams client, room accounts).
- Collaborate with Local Service Line teams and other IT units to ensure effective incident resolution.
Administration & Continuous Operations
- Assist with account management activities in coordination with Messaging and other teams.
- Maintain technical documentation and operating procedures, ensuring compliance with SMR standards.
- Conduct regular data quality checks in the SMR Management application to ensure accurate configuration and charging data.
- Contribute to the automation of operational workflows.
Collaboration & Continuous Improvement
- Engage with the SMR Core Team and SMR Consultants to refine operational practices in alignment with the SMR strategy.
- Support requirement analysis and provide consultation to business stakeholders regarding the SMR portfolio and room bundles.

