About the job
Join our team as a Key Account Manager / Customer Success Specialist (m/w/d) to enhance our communication with clients and ensure they are consistently informed. With our robust and ever-growing order situation, we are seeking a quick-witted and smart addition to our office in the heart of Aichach for a permanent full-time position at digitalagentur1.
Our Philosophy
We selectively accept projects to create the best possible value for us and our clients.
Regarding the COVID-19 situation: Rest assured, our order volume has actually increased during this period. Why? Every company has understood that digi...tion of business processes is essential for future success.
Furthermore, we pride ourselves on having a portfolio of pleasant clients with whom we maintain a respectful and friendly tone.
Key Responsibilities
Conducting proactive update calls approximately every four weeks with our law firm clients.
Acting as the primary contact for inquiries, concerns, or client feedback.
Building and maintaining strong client relationships.
Central reception and processing of customer inquiries.
Measuring customer satisfaction and deriving appropriate actions.
Documenting conversation results and sharing internally and externally.
Direct and telephone contact with clients regarding organizational matters.
About Digitalagentur1
We are dedicated to digitally transforming Germany every day with passion and motivation. Every employee has the opportunity to unleash their potential, realize themselves, and grow beyond their limits.
We provide brand new laptops, modern height-adjustable workstations, coffee machines, soft drinks in every department, as well as fresh fruits and snacks every day – all of this is standard for us.
We are looking for individuals who want to help us grow. As a company, we pull together and share the same goals.