About the job
Join Side Inc., a leading global provider of video game development and services, where creativity and technology meet excellence. With over 30 years of experience through our parent company in Japan, we have established ourselves as a significant player in the gaming industry. Since our inception in 2009, we have expanded our footprint to include 15+ studios across North America, Europe, South America, and Asia, delivering top-notch services ranging from game development to player support and localization.
We are actively seeking a dedicated Korean Customer Support Specialist who will provide outstanding service and resolve technical issues for our players.
Key Responsibilities:
- Deliver exceptional customer support and troubleshoot technical issues through email, chat, social media, and other online platforms.
- Manage multiple concurrent interactions across various channels, including chat, email, and calls, while addressing frequent interruptions.
- Analyze and advise on technical issues related to customers' computers, mobile applications, and gaming consoles.
- Identify trends in customer inquiries and offer actionable feedback to the team based on independent testing.
- Escalate urgent matters to the client or supervisor as necessary.
- Translate communication between Korean and English efficiently.
- Document reports and minutes in both Korean and English.
Qualifications:
- Fluency in English and Korean (native).
- Availability to work weekends and public holidays on a fixed schedule.
- Excellent written and verbal communication skills in both English and Korean to effectively liaise with Korean-speaking associates.
- Strong customer service skills with the ability to empathize and understand gamer perspectives for effective troubleshooting.
- Adept at analyzing information accurately and efficiently.
- Team-oriented and collaborative mindset.
- A passion for gaming is preferred, although we welcome recent graduates or candidates without prior customer service or gaming experience.
Benefits:
- Career advancement opportunities.
- Casual work environment.
- Health and medical benefits.
- Regular working hours from Monday to Friday.
- 1-year contract position.

