About the job
Join Cohere Health as a Lead Clinical Configuration Analyst, where you will be instrumental in the technical setup of platform requirements for our Platform-as-a-Service (PaaS) clients. Reporting to the Senior Manager of PaaS Value Delivery, you will collaborate with a dynamic team and client-facing members to ensure the successful delivery of crucial clinical configurations that support our clients' goals for prior authorization automation. Your contributions will directly influence the growth of our organization and enhance the healthcare journey for numerous patients in need.
Key Responsibilities:
- Understand clients' technical specifications to enable smooth configuration during new client onboarding.
- Test the configurability of newly developed or enhanced product functionalities tailored to meet custom client needs.
- Define testing scenarios and criteria for success across all client platform configurations.
- Implement platform requirements configurations in alignment with project timelines and client expectations.
- Triage and resolve technical challenges during end-to-end testing or post-implementation promptly to ensure client satisfaction.
- Act as a subject matter expert for client-facing analysts throughout the customer lifecycle, providing guidance on platform configurability and occasionally liaising directly with clients to solve issues.
- Collaborate with Product, Development, Design, and Engineering teams to scope, develop, and deploy internal tools for configuration management to enhance scalability.

