About the job
As part of the Cybersecurity Risk & Compliance team, you will be instrumental in assessing and mitigating security and compliance risks within Freshworks. Our mission is to establish robust security benchmarks, ensure compliance across all internal departments, and cultivate an organization-wide commitment to information security. Your expertise in regulatory frameworks, cloud technologies, and emerging innovations like Artificial Intelligence (AI) will be pivotal in enhancing our security initiatives.
Impact You Can Create
In this role, you will lead our cybersecurity strategy, adeptly balancing traditional security measures with the advancements offered by AI technologies. By promoting a culture of proactive risk management, you will safeguard our products, data, and business operations. Your leadership in AI governance will encompass model risk management and security measures, empowering Freshworks to innovate responsibly while maintaining security and compliance.
Roles and Responsibilities
- Risk Management & Collaboration: Identify and manage cybersecurity and compliance risks across products and business functions, including AI/ML systems and third-party AI services. Collaborate with Product and Functional teams to ensure effective risk ownership.
- Policy & AI Governance: Lead policy and control governance initiatives. Design and enforce policies based on industry best practices with a strong focus on AI governance.
- Framework Readiness & Certification: Ensure the operational readiness of security frameworks, including AI-specific regulations like ISO 42001 and NIST AI RMF.
- Monitoring & Reporting: Assess the effectiveness of controls and report on risk exposure, including AI model security. Develop metrics and dashboards to present the organization's AI risk posture.
- Internal Consulting: Provide guidance to internal teams to enhance information security and AI compliance.
- Security Awareness: Implement a year-round security awareness program and conduct training focused on the secure use of AI tools.
- Team Leadership: Act as a role model, fostering a collaborative environment for the team.

