About the job
About Finch
At Finch, we believe that every American household should have access to legal counsel during life's pivotal moments. Our mission is to revolutionize the accessibility of justice through innovative solutions. We focus on personal injury law, utilizing advanced technology to streamline administrative tasks and prioritize client needs.
Since our launch in April, we've experienced remarkable growth, expanding our operations by 10x and currently serving pre-litigation needs for leading law firms nationwide. By integrating expert professionals with cutting-edge AI, we handle everything from intake and claim initiation to managing medical records, police reports, lien oversight, and demands.
Supported by renowned investors including Sequoia and Redpoint, as well as executives from prominent companies like DoorDash and Ironclad, we're transforming how legal services are delivered to everyday Americans. We invite exceptional individuals to join our team and help us scale our impact across the country.
This Role
The Lead Paralegal will play a crucial role in managing relationships with attorneys and clients, ensuring that cases proceed smoothly from initiation to resolution. As the primary contact for both law firms and clients, you will collaborate with our Legal Operations team to maintain efficient case flow while delivering an outstanding client experience. Your responsibilities will include providing regular updates, proactively identifying and resolving bottlenecks, and ensuring attorneys have immediate access to case information.
Your Responsibilities:
- Act as the main liaison between Finch, attorneys, and clients.
- Maintain proactive communication with clients throughout their treatment and the entire case lifecycle.
- Deliver detailed case status updates to attorneys and law firms.
- Coordinate case progression with case managers, intake specialists, and demand reviewers.
- Identify and address delays or issues to prevent negative impacts on case outcomes.
Your Team: Legal Operations
The Legal Operations team is dedicated to achieving outstanding results for our law firm partners and their clients with precision, speed, and care. At Finch, we are assembling a team of the top 1% of legal professionals, leveraging their expertise to provide more humane service to a greater number of clients.

