About the job
YOUR MISSION
As a Lead Supply Operations Analyst, you will be instrumental in optimizing key performance indicators across various cities in Spain. Your focus will be on enhancing the experience of both customers and couriers throughout their entire journey, driving growth, and improving user satisfaction. This position demands a unique blend of analytical skills, operational expertise, stakeholder management, and creative problem-solving.
Embrace the ambitious challenge of achieving industry-leading operations and delivery times in some of our most complex urban areas. Delivery Hero provides an exceptional opportunity for a data-driven, analytical professional who is detail-oriented and constantly seeks ways to enhance the performance of our couriers and partners in the food and grocery sectors. You will have access to extensive data to support innovative decision-making and collaborate with a world-class team to turn your operational recommendations into effective strategies.
This role is a senior position within the Operations team, dedicated to enhancing the experiences of couriers and partners while streamlining overall delivery operations. You can be based in either Madrid, Sevilla, or the Canary Islands.
THE JOURNEY
- Conduct in-depth data analysis to identify trends and develop actionable implementation strategies for our operations in key cities.
- Enhance delivery times, courier efficiency, and regional delivery cost-effectiveness.
- Foster collaboration and knowledge sharing by partnering with local teams and HQ to execute impactful projects and cultivate a culture of learning.
- Evaluate strategic opportunities and perform a variety of quantitative and qualitative analyses.
- Standardize, implement, and execute processes across all cities.
- Assist with special projects, from risk assessments to potential opportunity forecasts (e.g., competitor analysis, ROI of budget increases or reinvestments).

