About the job
We are seeking a talented and detail-oriented Leasing and Maintenance Virtual Assistant to oversee leasing and maintenance coordination tasks. The perfect candidate will possess 1-2 years of solid experience using AppFolio, with remarkable organizational, problem-solving, and communication skills that contribute to efficient operations and enhance tenant satisfaction.
DUTIES AND RESPONSIBILITIES:
Maintenance Coordination
- Conduct in-phone troubleshooting and update work orders with detailed information.
- Schedule and coordinate maintenance tasks to guarantee timely completion of work orders.
- Communicate directly with tenants regarding maintenance schedules and updates.
- Monitor hours spent on maintenance tasks to analyze efficiency and costs.
- Collaborate with internal team members and third-party vendors to ensure maintenance tasks meet quality standards.
Rental Applications:
- Review, process, and assess rental applications diligently.
- Verify tenant information through background checks, credit scores, and references.
- Ensure adherence to rental policies and legal requirements.
Lease Management:
- Prepare, send, and track lease agreements and renewals effectively.
- Follow up with tenants for signatures and maintain signed leases in the system.
- Coordinate move-in schedules and key handovers efficiently.
Property Marketing:
- Post and update listings for vacant properties across various platforms.
- Respond to inquiries and provide detailed information about available units.
- Schedule and conduct property tours, both self-guided and in-person.
Tenant Communications:
- Manage inquiries related to applications, lease agreements, and tenancy.
- Communicate move-in and move-out procedures clearly.
- Address tenant concerns promptly and escalate as needed.
Daily and Periodic Reporting:
- Compile daily activity reports summarizing application reviews, leases signed, tours conducted, and other key metrics.
- Track and update marketing efforts, tenant communications, and leasing milestones.
Delinquency Management:
- Monitor tenant delinquency utilizing software such as AppFolio.
- Contact tenants with outstanding balances via email, text, or phone.
- Prepare and send eviction packets when necessary.
- Offer payment plans or escalate cases to the property manager for further action.
File and Document Management:
- Organize and archive application documents, lease agreements, and tenant communications systematically.
- Convert, save, and share documents (e.g., converting to PDF when necessary).
- Ensure accuracy and completeness of shared files and manage duplicates effectively.