About the job
About Us:
SupportYourApp is a premier global leader in Support-as-a-Service, collaborating with technology firms and industry frontrunners such as MasterCard, Calm, and MacPaw across more than 30 countries since 2010. Our mission is to provide secure customer and technical support in 60 languages across a wide range of industries. Imagine being part of a leading company in the SaaS, software, or hardware sector!
We invite you to join our team as a Chat Support Consultant, where you will thrive in a diverse, multicultural environment, all from the comfort of your home office. Embrace the opportunity to enhance your skills and reach ambitious objectives through our People First management philosophy. Are you ready to embark on this exciting journey with us?
Your Responsibilities:
- Provide exceptional customer support in cryptocurrency trading via live chat, tickets, and email.
- Address customer inquiries, manage order disputes, and handle appeals.
- Deliver accurate information and effective solutions to customer requests.
- Manage customer complaints and appeals, including necessary follow-ups on escalations.
- Stay informed about the company’s trading platform and current market conditions.
- Understand customer needs and relay constructive feedback to management.
- Continuously seek improvements in team performance and operational efficiency.
- Adapt to a fast-paced environment requiring focus, commitment, and flexibility across various shifts, including weekends and holidays.

