About the job
Join RemoteVA PH as a Logistics Customer Service Representative, where you'll excel in a dynamic environment dedicated to providing exceptional routing solutions for wholesalers.
In this critical role, you will serve as the primary liaison between clients and our warehouse operations, ensuring timely processing, routing, and shipment of all orders. Your proactive communication will keep our clients informed and satisfied throughout the logistics process.
Key Responsibilities
- Serve as the primary point of contact for designated clients.
- Facilitate routing logistics for wholesalers, retailers, and partners according to client-specific guidelines.
- Monitor order status through Warehouse Management Systems (WMS) and swiftly resolve any delays or discrepancies.
- Arrange carrier pickups, submit routing requests, and track shipments effectively.
- Work collaboratively with warehouse teams to ensure precision in picking, packing, and shipping operations.
- Oversee returns, cancellations, and other exceptions while maintaining clear client communication.

