About the job
Join the team at Conrad Athens The Ilisian, the latest luxury hotel in the heart of Athens. Nestled within The Ilisian, a groundbreaking city destination, this hotel redefines Athenian hospitality by delivering an extraordinary experience amidst the city's rich cultural and historical landscape.
As our Concierge, you will serve as the essential resource for guests seeking local insights and tailored assistance, creating unforgettable moments during their stay. Your mission is to connect with guests, preemptively address their needs, and ensure their requests are fulfilled with unparalleled professionalism and care. From securing exclusive dining reservations to coordinating transportation and offering detailed guidance on local attractions, your contributions will be vital in elevating the guest experience.
Key Responsibilities:
- Provide outstanding concierge services through personalized recommendations and prompt responses to guest inquiries.
- Manage guest check-ins and check-outs, consistently exhibiting warmth and hospitality.
- Coordinate reservations for dining, attractions, transportation, and unique experiences to enhance guest satisfaction.
- Maintain an extensive and current understanding of hotel amenities, local events, and major attractions in Athens.
- Respond to special guest requests with urgency and courtesy, ensuring a seamless and memorable experience.
- Build rapport with guests upon arrival and departure, actively seeking feedback to enhance service quality.
- Work closely with the Head Concierge and team members to optimize concierge operations and maximize guest satisfaction.
- Stay informed about local events, festivals, and cultural happenings to provide timely and relevant information to guests.
- Oversee the inventory of brochures, tickets, and other guest resources to ensure availability and accuracy.
- Uphold hotel operational standards, fostering a culture of teamwork, professionalism, and service excellence.

