About the job
A New Landmark Store. A Timeless Career Opportunity.
At REEDS Jewelers, we celebrate every milestone and honor each moment with significance. As we approach our 79th anniversary, we are thrilled to unveil our latest luxury retail destination at Fenton in Cary, NC—a premier urban village that harmoniously combines luxury retail, gourmet dining, upscale living, and entertainment within one of the Southeast’s most vibrant markets.
Fenton is an innovative mixed-use development crafted to enhance the retail experience, featuring both national brands and beloved local offerings, mere minutes from downtown Raleigh and Research Triangle Park. This location will showcase top luxury brands and presents vast opportunities for sales success in a thriving community.
The Raleigh-Durham area has been recognized by U.S. News & World Report as one of the Top 10 Best Places to Live (2024–2025) and is among the fastest-growing cities in the Southeast. This market offers unparalleled potential for personal and professional advancement.
As one of the largest family-owned jewelers in the nation, REEDS is dedicated to upholding our values and legacy while continually evolving and modernizing.
We are on the lookout for a skilled Watchmaker to join our dynamic team at Fenton. This is a remarkable opportunity for a passionate artisan to thrive in a luxury service environment, working with world-class timepieces. The ideal candidate should be meticulous, technically adept, and excel in a high-volume, fast-paced atmosphere.
Key Responsibilities
Luxury Timepiece Repair & Service
- Accurately diagnose mechanical and automatic watch issues.
- Conduct thorough services and repairs.
- Provide precise repair estimates and service recommendations.
- Maintain comprehensive records of all repairs, services, and parts utilized.
- Ensure exceptional craftsmanship adhering to brand standards.
Operational Excellence
- Effectively communicate with team members and clients regarding timelines, estimates, and service expectations.
- Maintain and calibrate watchmaking tools, machinery, and equipment for optimal performance.
- Oversee inventory of watch parts, ensuring timely ordering to support repairs.
- Organize and forecast repair workload to consistently meet performance objectives.
- Contribute to store operations with a collaborative, solution-focused approach.
Client Engagement & Support
- Collaborate with the sales team to enhance client consultations and elevate the luxury service experience.
- Act as a brand ambassador, showcasing craftsmanship and technical excellence.

