About the job
Join the A-Team at City Wide Facility Solutions!
At City Wide, we champion a culture where every team member is inspired daily to excel, grow, and create a meaningful impact. Our dynamic, fast-paced environment is fueled by a passionate team dedicated to serving others with excellence. Experience a workplace that balances high expectations with coaching, camaraderie, and enjoyment.
We are currently seeking a Major Account Manager (known internally as Facility Solution Managers) to spearhead our client engagement, retention, ascension, and referral initiatives. Your efforts will cultivate enthusiastic, loyal advocates who become lifelong partners. This position offers a lucrative six-figure income potential, including a competitive base salary and a bonus/commission structure, with an OTE exceeding $100k!
About City Wide:
As a leading management company in the building maintenance sector, we oversee services for building owners and property managers. If you're a natural leader seeking an exhilarating career opportunity, City Wide provides a unique pathway to leverage your skills for your own success, rather than in the confines of corporate America.
Key Responsibilities:
- Drive client retention and service growth by negotiating agreements, addressing concerns, and ensuring satisfaction through proactive follow-ups and quality control.
- Oversee contractor performance and compliance; enforce service standards and make necessary changes to contractor agreements.
- Supervise Night Managers, coordinate staffing, and ensure effective execution of service strategies and client requirements.
- Manage inspections, procure supplies, and maintain CRM data entry; ensure accurate documentation (including Exhibit A’s, SDS sheets).
- Conduct inspections, analyze client feedback, and implement corrective actions with teams to maintain consistent service quality.
- Assist with invoice collections, contractor payments, and keep client documentation and schedules updated.
The City Wide team is committed to positively impacting the lives of everyone within our community, including franchisees, clients, employees, contractors, and vendors. We believe that success in life must also be paired with significance!