About the job
About Us:
SmithRx is an innovative Health-Tech company that is rapidly scaling with the backing of venture capital. Our goal is to revolutionize the Pharmacy Benefit Management (PBM) industry by creating a next-generation drug acquisition platform that utilizes state-of-the-art technology, inventive cost-saving tools, and unparalleled customer service. Since 2016, we have successfully onboarded hundreds of thousands of members, offering solutions that resonate with clients nationwide.
We take pride in our mission-driven and collaborative culture, which motivates our team members to excel in their roles. We are committed to transforming the U.S. healthcare system and strive daily to turn this vision into reality, guided by our core values:
- Integrity: We operate with honesty and transparency to earn our clients' trust.
- Courage: We confront a flawed industry and continually enhance our offerings to optimize health outcomes.
- Collaboration: We cultivate an inclusive and cooperative environment that promotes teamwork, respect, and open communication, encouraging creativity and diverse perspectives.
Position Overview:
As the Manager of the Implementation team, you will lead a talented group of implementation professionals dedicated to the successful onboarding and project management of SmithRx clients. Your role involves nurturing strong relationships with clients’ operational leadership, ensuring they recognize the value of our services in alignment with their business objectives. You'll proactively identify risks to client satisfaction and collaborate across product and operational teams to pursue solutions and advocate for our clients.
In this capacity, you will leverage your extensive industry and product knowledge to act as a trusted advisor and business partner to client leadership, managing the project planning for new clients and changes for existing clients. You will coordinate with various SmithRx teams to ensure clients achieve their business goals effectively.

