About the job
WHO WE ARE
Take-Two Interactive Software, Inc., based in New York City, is a premier developer, publisher, and marketer of interactive entertainment, delivering innovative experiences to consumers worldwide. Our portfolio includes renowned brands like Rockstar Games, 2K, and Zynga, catering to console, PC, and mobile platforms. We distribute our products through various channels, including physical retail, digital downloads, online platforms, and cloud streaming services. Our stock is publicly traded on NASDAQ under the symbol TTWO. For more information about our corporate and product offerings, visit our website.
Our work environment, both physical and virtual, fosters creativity, innovation, and efficiency. We are committed to individual and team development, with numerous opportunities for skill enhancement in our fast-paced and evolving industry. We believe in hard work complemented by enjoyment, making Take-Two an excellent place to pursue your passion every day.
THE CHALLENGE
As the Manager of the Technical Operations Center (TOC), you will lead our Austin-based and international TOC teams, acting as the primary responders for our global infrastructure. This 24/7 team, which includes first-line, site reliability, and senior engineers, will be responsible for the initial triage of critical business platforms, public cloud services, and on-premises compute, network, and storage systems. Your leadership will ensure the constant availability and peak performance of services vital to our global operations.
In addition to infrastructure response, the TOC Manager oversees our Problem and Change Management practices. You will manage dedicated leads responsible for the change management lifecycle and the Change Advisory Board (CAB), while also enhancing our Problem Management practices through root cause analysis, post-incident reviews, and proactive trend analysis to prevent future service disruptions.
WHAT YOU’LL TAKE ON
- Supervise Take-Two’s global Technical Operations Center (TOC) staff, including front-line first responders, senior engineers, and site reliability engineers, ensuring 24/7 availability and performance of critical business services.
- Direct first response and triage efforts for the global infrastructure footprint, covering self-hosted compute, storage, network, and critical business services.

