About the job
Join Us in Revolutionizing Healthcare!
At Tandem Health, we are transforming the healthcare landscape by prioritizing clinicians in our innovative approach. Our platform, designed by healthcare professionals for healthcare professionals, provides deep insights into the genuine challenges faced in medical practice. With intuitive medical notes and streamlined workflows, we truly enhance patient care.
As a rapidly expanding health-tech company backed by prominent investors, we are on a mission to scale globally. Our fast-paced environment fosters curiosity and innovation, and we believe that impactful solutions stem from an exceptional team. If you are driven by the desire to make a difference, we want to connect with you!
In collaboration with Accurx, a leading healthcare communication platform in the UK, we are deploying our ambient scribe technology to over 200,000 NHS clinicians. Together, we are redefining clinical documentation by automatically generating high-quality notes in real-time, allowing doctors to devote more time to patient care rather than administrative tasks. With over 50 pilots underway across NHS Acute and Community Mental Health Trusts, we are making significant strides in reshaping the clinician experience throughout the NHS.
About the Role
As a member of Tandem's Medical Operations team, you will play a crucial role in implementing our AI Medical Assistant in clinical settings across the UK. This high-impact position is perfect for individuals with a clinical background in primary care who seek practical experience in product implementation and customer engagement within the healthcare AI domain. Your collaboration with the Accurx primary care team will be vital in promoting the nationwide adoption of Accurx Scribe. You will oversee the entire rollout process, from clinician engagement and training to refining templates and optimizing prompts for enhanced accuracy. Additionally, you will gather product feedback directly from users and partner with our engineers to ensure continuous product improvement.
Your Responsibilities
- Lead deployments: Take charge of rolling out Accurx Scribe across NHS sites nationwide, overseeing clinician onboarding and ensuring successful go-lives.
- Travel extensively: Frequent travel to GP sites across the UK is required to support deployments and collaborate with clinicians, including occasional trips to Stockholm to work with the broader team.
- Be on the frontline: Conduct training sessions, shadow clinicians, and provide hands-on support to facilitate seamless adoption.
- Drive impact with data: Collect usage insights and outcomes to assess effectiveness and demonstrate ROI to NHS stakeholders.
- Shape the product: Collaborate with engineering teams to refine the AI tool based on clinician feedback and usage data.

