About the job
Union: Non-Union
New or Replacement: Replacement
Site: Toronto Western Hospital - Shoppers Drug Mart (with potential cross coverage at Toronto General and Princess Margaret Hospital Outpatient Pharmacy)
Department: Outpatient Pharmacy
Reports to: Manager, Outpatient Pharmacy
Wage Range: $20.83 - $31.25 per hour.
Hours: Varies
Shifts: Varies
Status: Casual
Closing Date: March 26, 2026
Position Summary
As a Merchandising Technician, you will work under the guidance of the Operational Manager to support pharmacy operations. Your role will involve ensuring effective service delivery while upholding exceptional customer service standards.
Key Responsibilities
- Oversee the ordering, receiving, and pricing of prescription and non-prescription items for outpatient pharmacies across multiple sites.
- Execute merchandising and cashier operations.
- Design and implement promotional strategies to enhance customer engagement.
- Deliver outstanding customer service.
- Coordinate the return of expired merchandise and other products.
- Facilitate communication with pharmacy staff.
- Assist with technical functions to support pharmacy operations.
- Engage in various duties within the scope of your role.
- Perform physical tasks such as lifting cases of nutritional products over 15 lbs and stocking beverages.
- Stand for the majority of your shift (approximately 95%).
- Assist with packaging and dispatching prescription deliveries and invoice reconciliation.
- Fit and coordinate the sale of compression stockings for patients and customers.

