About the job
Selecta, the premier provider of unattended self-service coffee and convenience food across Europe, is seeking a dedicated Mobile Relief Merchandiser and Service Operator to join our dynamic team. In this vital role, you will ensure that our vending and coffee machines are impeccably stocked and maintained, delivering maximum sales and unparalleled customer service. This mobile position involves daily visits to multiple client locations where you will restock and clean our machines, while serving as a friendly and professional point of contact for our clients.
About Selecta
As the largest vending solution provider in Europe, Selecta operates in 16 countries, serving 12 million people each day. In the UK, we proudly support approximately 3,500 businesses, providing delicious beverages and snacks in various settings, from offices to schools, universities, hospitals, and beyond.
Key Responsibilities
- Ensure all vending machines are filled and hygienically cleaned according to company standards.
- Conduct stock and cash controls across the machine base and company vehicles.
- Resolve minor machine faults, such as cup jams or blocked mixing bowls, and report any issues to the Service Desk.
- Document all accidents, unfit food items, and customer complaints promptly to your Area Manager or the Service Desk.
- Provide training to new employees and team members requiring skill enhancement, ensuring high-quality service delivery.
- Maintain exceptional customer care and conduct all interactions courteously.
- Perform regular audits and quality checks on Retail Merchandisers' machines as directed by your Area Retail Manager, and communicate necessary follow-up actions.
- Report any machines failing to meet Automatic Vending Association hygiene standards to your Area Manager.