About the job
Profile of the Monitoring Team Lead
Degree Requirements
A University Degree in a technical field such as Computer Science, Telecommunications, or Mathematics is required.
Demonstrable Experience
At least 5 years of proven experience in team leadership, project management, and decision-making within a technological context.
Technical Areas Experience
A minimum of 3 years of experience with technical areas, platforms, tools, and programming languages relevant to this role.
Service Hours
Service coverage is from 7:00 AM to 6:00 PM, managed globally by team members.
On-Call Requirement
On-call service may be required.
Specific Knowledge Required
Familiarity with BMC TrueSight Synthetic Monitoring, Elastic Synthetic Monitoring, BMC Entuity, BMC ProactiveNet Performance Manager, BMC Patrol Configuration Management, BMC Patrol Central, RTServers, OpsGenie, and CA Spectrum is essential.
Main Functions and Tasks:
- Monitoring Role Definition:
- Collaborate in technical group meetings and assist project/application teams in defining monitoring processes.
- Analyze requirements for monitoring solutions tailored to specific needs.
- Identify corporate or standardized monitoring solutions that best fit the needs.
- Design monitoring strategies for new solutions, applications, or infrastructure.
- Implement, test, and standardize the new monitoring solutions.
- Create comprehensive documentation for all monitoring designs.
- Integrate monitoring tasks into incident and change management processes.
- Configuration of Monitors and Metrics:
- Ensure proper installation of monitoring tools on necessary systems.
- Configure monitors in compliance with corporate standards.
- Apply relevant performance metrics for comprehensive monitoring.
- Enhance event data to provide context for incident resolution.
- Automate the installation and updating of monitoring systems.

