About the job
Join Orphee Beinoglou, a company with over a century of experience in connecting people, businesses, and cultures. We pride ourselves on our commitment to reliability, quality, and customer satisfaction.
Our legacy is rooted in excellence, and we continue to evolve by blending our extensive knowledge in moving and fine-art logistics with innovative practices that prioritize customer care.
We are seeking a Move Coordinator to become an integral part of our Removals team at our headquarters in Elefsina. This role involves supporting both private and corporate clients throughout every phase of their relocation journey.
The Move Coordinator will oversee the entire moving process from initiation to completion, ensuring that clients experience a smooth and stress-free transition. As the main point of contact, you will facilitate communication between clients, operational teams, and global partners, embodying a blend of organizational dexterity, customer service, and international coordination.
Key Responsibilities:
- Act as the primary liaison for clients from the time of booking until delivery.
- Coordinate comprehensive door-to-door international moving services.
- Manage all aspects of packing, customs documentation, shipping, and delivery.
- Engage daily with agents, operational crews, warehouse teams, and transport planners.
- Prepare service orders and invoices while ensuring accurate records are maintained in the company's move management system.
- Monitor shipment progress and proactively communicate updates to clients and partners.
- Ensure all services adhere to the company's quality, safety, and compliance standards.
- Handle insurance applications, claims, and client feedback post-move.
- Maintain strong communication with corporate mobility teams and international networks.
- Support continuous service improvement through feedback and optimization initiatives.