About the job
Job Summary:
Join our dynamic team as a National VOR Support Specialist, where you will play a critical role in monitoring the status of vehicles at dealerships and efficiently managing off-road vehicles through advanced digital dashboards. Your primary objective will be to ensure vehicles are quickly restored to service while collaborating with key stakeholders to achieve service delivery KPIs, promptly resolving escalations, and maximizing vehicle uptime.
Location: Oragadam, Tamil Nadu
Experience: 2-3 years
Industry: Automotive
Working Days: 6 days
Key Responsibilities:
- Live Monitoring: Continuously track vehicle status at dealerships and manage off-road vehicles utilizing digital dashboards.
- KPI Management: Collaborate with stakeholders to ensure service delivery timelines are met, effectively minimizing vehicle downtime.
- Escalation Management: Address and resolve customer and dealer escalations to facilitate swift vehicle re-entry to service.
- Timely Escalation: Communicate unresolved issues to supervisors when KPIs are not achieved.
- Stakeholder Coordination: Work with OEMs and service providers to expedite repairs.
- Delay Analysis & Reporting: Perform analysis on delays, generate comprehensive reports, and track performance improvements.
- Management Reporting: Deliver daily, weekly, and monthly reports on vehicle performance metrics.

