About the job
Join our dynamic global technical support team as a Networking and IoT Engineer at Teltonika in Warsaw, Poland. Our team collaborates with remote offices worldwide, ensuring exceptional support for our valued clients.
At Teltonika's Networking Solutions Business Unit, we specialize in developing and manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices play a crucial role in advancing Industry 4.0, Smart City initiatives, and Green Energy solutions.
This position is an excellent opportunity for ambitious engineers eager to enhance their skills while contributing to the technical support of innovative networking technologies.
Key Responsibilities:
- Provide expert guidance to customers on utilizing our products effectively, addressing challenges related to Teltonika Networks products through communication with clients and support teams via a ticketing system and online meetings.
- Independently troubleshoot and resolve technical issues stemming from customer configurations, firmware/software, and other sources.
- Create and maintain comprehensive documentation for both internal and external use (e.g., Teltonika Wiki).
- Serve as a vital link between R&D, other departments, and customers, facilitating resolution of complex technical challenges.
- Utilize hands-on experience with Linux-based operating systems, industrial protocols, various networking services, and third-party peripherals.
Qualifications:
- Strong communication skills, both verbal and written, with professional etiquette.
- An eagerness to assist others and a customer-oriented mindset.
- Previous experience in 2nd or 3rd line technical support is a plus.
- Solid understanding of computer networking principles.
- Proficient in English (advanced level); knowledge of additional languages is an advantage.
- Higher or equivalent technical/engineering education.
- Ability to thrive in a fast-paced environment.
- Skilled in creating technical documentation.
- CCNA certification or similar qualifications are advantageous.
What We Offer:
- Attractive benefits package, including unlimited commissions based on performance.
- Private medical care (Medicover Premium) and a Multisport card.
- Comprehensive internal training to ensure your successful onboarding, including familiarization with Teltonika’s systems, sales processes, and product knowledge.
- Unique opportunities for professional growth within a challenging and rapidly growing environment.
- An additional day off to celebrate your birthday.
- Engaging team-building activities.

