About the job
About The Role - Te mahi
We are on the lookout for an enthusiastic and dedicated Night Manager who excels in team leadership and is committed to delivering exceptional customer service. If you are a team player with a passion for the hospitality industry and are eager to advance your career, we want to hear from you.
At Sudima Hotels, our mission is to help our guests maximize their experiences. Our core value is you! We prioritize care, integrity, and teamwork. As a member of the Sudima family, you will embody these principles in every interaction, no matter how big or small.
This is a permanent, full-time position based at Sudima Auckland Airport, offering a competitive salary of $63,750.00 per annum with a guaranteed minimum of 40 hours per week.
Key Responsibilities:
- Overseeing reservations, reception, room service, and housekeeping operations.
- Managing security protocols and property maintenance.
- Responding to emergency situations, including security, maintenance, fire, or evacuation procedures.
- Planning and coordinating bar, restaurant, function, and conference activities.
- Adhering to liquor laws and regulations.
- Evaluating and enhancing customer satisfaction.
- Overseeing accounting and procurement processes.
- Ensuring compliance with occupational health and safety regulations.
- Providing guests with local tourism information and arranging tours and transportation as needed.
- Facilitating a seamless check-in and check-out experience and ensuring VIP guests are appropriately acknowledged.
- Maintaining employee presentation standards in line with Sudima branding.
- Communicating effectively with all hotel departments, leadership teams, and external stakeholders.
- Driving revenue and managing budgets through informed decision-making.
- Completing audit tasks, including financial reporting and investigating discrepancies.